Call us +353-851581428
Evening and Weekend English courses in Dublin: English Cours d’anglais à Dublin: Français Corsi di inglese a Dublino: Italiano Cursos de inglés en Dublín: Español Kursy angielskiego w Dublinie: Polski Kурсы английского языка в Дублине: Pусский язык Cursos de inglês em Dublin: Português Escola de inglês em Dublin: Português brasileiro Kurzy angličtiny v Dublinu: Česky jazyk Angol kurzus Dublinban: Magyar nyelv Kurzy anglickeho jazyka v Dubline: Slovenský jazyk Angļu valodas kursi Dublinā: Latviešu Valoda Anglų kalbos kursai Dubline: Lietuvių kalba Cursuri de engleza în Dublin: Limba Română Kурсове по английски в Дъблин: Български език Tečajevi engleskog u Dublinu: Hrvatski jezik Englisch Kurse in Dublin: Deutsch  دورات في اللغة الإنجليزية
more

School Policies & Procedures

►Admissions criteria

Rationale

The principal aim of the Admissions Policy of Your English Language School (YELS) is to offer admission to students of the highest intellectual potential, irrespective of social, racial, religious and other equality considerations.

Admission Criteria

The school places a high value on Fairness and ensures that each applicant is assessed individually, without partiality or bias and in accordance with the policy on Equal Opportunities. Within this context, it is the duty of the school to ensure that, as far as possible, an applicant’s chance of admission to the school is fair and equitable.

Applicants must:

  • Be over the age of 16.
  • Be in possession of a valid passport
  • Have completed an application form
  • Have an interest in learning about other cultures
  • Be willing to take responsibility for their own learning
  • Have taken the Placement test

Non-EEA applicants

For EU and EEA applicants, application for admission should be made through administration in Reception or through an agent. Forms are available from the school admin at info@yourenglish.ie

Class placement

The placement of a student in a particular class level will be made by the school on the basis of a written or online test and a short interview. The school’s decision as to assigning the students to the appropriate level of study is final.

► Holidays and unscheduled breaks

The school is closed in the last week of December and in the first week of January as well as on all public holidays.

Non-EEA academic year students cannot request a holiday before the commencement of their course. They have to attend for at least 9 weeks of their course before they can be granted a holiday of maximum two weeks. They can take another holiday of maximum two weeks when they have attended at least 18 weeks of their course. The remaining 4 weeks of their holidays can only be used after they have completed the whole 25-week course. Students requesting a holiday must apply in writing to the Director of Studies (dos@yourenglish.ie) at least two weeks in advance.

No unscheduled breaks are permitted except in documented cases of illness, close family bereavement or court appearance. In such cases, the student is required to notify the Director of Studies (dos@yourenglish.ie) of the situation and submit any relevant documentation. The school will offer all the support and help they can but the student will still be marked absent for any days missed.

All the correspondence relating to holidays and unscheduled breaks will be kept and INIS will be notified.

Non-EEA students are able to work full-time during two periods of the year only.

  • Summer: 1st May – 31st August (4 months)
  • Winter: 15th December – 15th January (1 month)

Full-time work means up to 40 hours per week. At all other times, a limit of 20 working hours per week applies. All unauthorized absence will have consequences for students, as the school is obliged to report such absences to the relevant authorities.

► Absenteeism and Expulsion

The school recommends that students attend all the classes.

Non-EEA students

If a student’s attendance falls below the statutory requirement of 85% the student is notified immediately of this by means of a written warning. If this issue is not addressed by the student as laid out in the punctuality and attendance policy within the following two weeks, the school will issue a second written warning. If the student’s attendance does not improve within four weeks from the issuance of the first warning, the student may be expelled. In this case no refunds will be offered. The Director of Studies will issue a letter of expulsion and the school under its obligation to the Irish Naturalisation and Immigration Service (INIS), will inform INIS of the expulsion of the student from the school. Expelled students are not permitted to apply for readmission to the school.

EEA students

Our courses are designed to be progressive and developmental by nature and if students have enrolled on a course, they are expected to attend all their classes. If students are continually and persistently absent, this behaviour is detrimental to the integrity of the course and the intended learning outcomes. The school reserves the right to expel students, without refund, who are undermining the methodology by continual and persistent absences. The student will receive their first written warning when their attendance falls below 70%. They will receive a second written warning if their attendance does not improve within the following two weeks. If their attendance is still below 70% after four weeks from the issuance of the first warning, they may be expelled.

► Induction & Booking End-of-Programme Exam

Before deciding to study in Ireland, all non-EEA applicants should read the INIS link below for more information on studying in Ireland:

http://www.inis.gov.ie/en/INIS/Pages/I%20want%20to%20study%20a%20languag...

Each student must attend an induction class upon arrival. In the induction class the student will be introduced to key personnel and given information about their course and certification. The student will also be informed of the punctuality policy, attendance policy and other rules of the school. Students will be introduced to the Examinations Officer, receive their study timetable and information about the end-of-course exam.

All non EEA academic year students must take an end-of-course exam.

The student will sign an agreement stating that they understand the exam is mandatory and agree that they will sit the exam.

The school will provide ongoing support throughout the student’s study stay and class teachers will incorporate exam preparation elements in their classes and offer guidelines for self-study.

The examinations officer will inform students of registration closing dates for relevant exams. Students will be requested to send their details to the Examinations Officer in writing (exams @yourenglish.ie) and pay the exam fee to the school at least five days prior to the closing date.

The school prepares and registers students for the following exams:

  • A1/A2 General English programme - TIE, Interactive English Language Tests Ltd
  • B1 General English programme – Preliminary, Cambridge English
  • B2 General English programme – First, Cambridge English

►Refund policy

Part-time classes

The school reserves the right to cancel the course on the grounds of insufficient number of bookings. In such a case all candidates who have paid the fee will receive a full refund.

Cancellations by participants made no later than by the end of the first week of classes will result in a refund of paid fees less 55EUR. No later cancellations can be subject to a refund.

No missed classes will be refunded.

Full-time classes

Cancellations made by participants no later than 7 days before the commencement of the course will be subject to a refund of the paid fees less 100EUR. No later cancellations can be subject to a refund.

Non-EEA visa requiring students

The funds paid in advance by Visa requiring students will be held in a separate account (Escrow) set up by a third party financial institution (Flywire Payments Ltd) until the student’s visa is approved and a copy of the letter confirming this is sent to Flywire.

Students who fail to secure a visa and can provide relevant documentation are entitled to a full refund less an admin fee of EUR 100 as long as the school is notified 2 weeks before the scheduled course commencement date.

The Escrow facility can be accessed at https://www.flywire.com/pay/yourenglish-escrow/

►Emergency contact

In case of emergency please contact Your English Language School at 00353 851581428. This number is to be used outside the school opening hours only in case of emergency.

►Medical Insurance

Non - EU students might be required to take out a health insurance that covers their stay in Ireland. If in doubts please follow the guide at: http://www.inis.gov.ie/en/INIS/Pages/check-irish-visa

Your English Language school works with several providers to ensure the best value for money when offering the insurance to students.

The health insurance covers medical expenses following illness requiring hospitalisation or following an accident, an injury resulting in death or disablement as well as personal liability in case of causing an unintentional bodily injury

The cover is available for any period of between 1 and 52 weeks and as of now it is underwritten by Chubb European Group Limited or ETI - International Travel Protection, the United Kingdom branch of Europäische Reiseversicherung(ERV) A.G., an Ergo Group Company.

The underwriters and their agents offer 24 / 7 / 365 support for claims or queries.

► Punctuality and Attendance

The Irish Naturalisation and Immigration Service (INIS) requires all Non EEA students attending full-time Language Course to attain a minimum of 85% attendance overall.

Your English Language School expects students to attend the course in its totality. If students are continually and persistently absent this behaviour is detrimental to the integrity of the course and the intended learning outcomes.

The class teacher is responsible for maintaining the register of students. The attendance is marked at the beginning of the class. The class teacher signs the register and records the number of students attending the class. Students can always ask to view the register.

It is the responsibility of the Director of Studies (DOS) to input this information on a daily basis into a customized digital spreadsheet which automatically calculates students’ attendance. Therefore, the information is stored in two ways; on a hard copy register and digitally in the school’s spreadsheet.

Classes begin on time and all students and staff are expected to be ready to begin at the scheduled time. However, there is a 15-minute grace period where a student is permitted to enter the class. After the grace period, the student is not permitted to enter. The student may go to the study room or student common area and enter the class after the break

When a student arrives over 15 minutes late and as a result is not permitted to enter the class, will not attain attendance for the first part of the class.

If a student leaves a class 15 minutes before the end, they will also be marked absent. If a student leaves the class 15 minutes before the end he/she is marked absent and cannot attain attendance for that part of the class.

Student attendance is monitored and calculated on a weekly basis. If a student’s attendance falls below 85% a letter is sent at the end of the week to the e-mail address provided by the student. This letter is a warning informing the student that his/her attendance has fallen below 85% and that they need to return to class immediately.

Should students' attendance continue to fall below the minimum amount required within the following two weeks, a 2nd letter is sent and students are required to set an appointment with the Director of Studies to explain their absences.

If the student’s attendance does not improve within four weeks from the issuance of the first warning, the student may be expelled and INIS will be notified about the expulsion.

► Sick Leave Policy

If a student is sick they need to make contact with the school by e-mail to the Director of Studies at dos@yourenglish.ie and explain that they will be absent for that day. If the illness continues they must make contact with the school on each of the days that they are ill. On the day that they return they must present a doctor’s note to Alicia documenting the illness. The students will be marked absent but the records of the doctor’s certificate and email correspondence will be filed and made available for inspection by INIS as deemed necessary .

If a student has a serious illness or goes through a family bereavement they must immediately make contact with the Director of Studies at dos@yourenglish.ie and explain the reason for their absence. If this is accepted by the College, their course will be suspended forthwith and the student will be given a credit for the time remaining. This credit must be used within 6 months of the time of issue.

► Complaints and Grievances Procedure

If a student is unhappy with any aspect of the service they receive, they have the right to complain. The complaints process is defined by the three stages outlined below.

  • Stage one:

Firstly, the issue will be informally addressed with the relevant individual(s) and an attempt to resolve the situation will be made. Should this prove unsuccessful, complainants may progress to the second stage.

  • Stage two:

Request and complete a complaint form, ensuring to provide full details of the nature of the complaint. Return the enclosed form along with any relevant documents, addressed to the Director of Studies. Once the complaint has been received, it will be reviewed by the Director of Studies and responded to within seven working days. Where appropriate the Director of Studies will provide a full explanation of any relevant errors and details of any remedial action taken.

  • Stage three:

After stage two has been completed, the school will consider the matter resolved. If the complainant remains dissatisfied, the school will advise the complainant to bring the matter to the attention of the relevant statutory authority. Contact details for relevant authority will be provided.

YourEnglish.ie - Language School in Dublin, Ireland