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Terms  & Conditions

The below listed terms and conditions govern the use of the School’s website www.YourEnglish.ie as well as bind the Student and the School when the Student enrols on a Course.

1.Definitions

1.1.“School” is Your English Language School, 29/30 Usher’s Quay, Dublin 8, Ireland.

1.2.“Student” is any person who avails of the services of Your English Language School at any time and at any place.

1.3.“Course” is any language service provided by Your English Language School.It can be also referred to as “Programme”

1.4.“Class” is a period of time during which the student is taught.

1.5.“Accommodation” is housing which may be organised by the School for the Student to live in.

1.6.“Airport transfer” includes bus, taxi, hackney cab, private car or other form of transport which the School may organise for the Student to travel to and from Dublin Airport.

1.7.“Host family accommodation” is accommodation organised by the School for the Student where the Student may live and eat with a native Irish family during the duration of their course with the School.

1.8.“Full-time classes” are classes which usually take place during the hours of 9AM and 12:30PM every weekday from Monday to Friday for a period of between 1 and 50 weeks per calendar year.

1.9.“Part-time classes” are classes which take usually place during the evening hours of a particular weekday or on Saturday or Sunday every week for a period of 9 to 12 weeks.

1.10 “Academic year course or programme” take place during the hours of 9AM and 12:30PM every weekday from Monday to Friday. They last for 25 weeks and must be completed over a seven month period totalling 375 hours

1.11.“Junior courses” are courses available only to Students aged from 12 to 18 years.

1.12.“One-to-one classes” are classes held between one teacher and one Student.

1.13.“Tuition” includes the services provided by the teachers of Your English Language School.

1.14. Non-EEA student – student whose nationality shown on the passport or other travelling document is not of any of the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

1.15 INIS – Irish Naturalisation and Immigration Service

2. Admissions criteria & enrolment

2.1 Rationale

The principal aim of the Admissions Policy of Your English Language School  is to offer admission to students irrespective of social, racial, religious and other equality considerations.

2.2 Admission Criteria

The school places a high value on Fairness and ensures that each applicant is assessed individually, without partiality or bias and in accordance with the Equality Policy. Within this context, it is the duty of the school to ensure that, as far as possible, an applicant’s chance of admission to the school is fair and equitable.

2.2.1 Application for admission should be made directly through the school or through an approved agent. Application forms are available from reception or by contacting info@yourenglish.ie

2.2.2 Applicants for full-time Adult courses must:

  • Be over the age of 18.
  • Be in possession of a valid passport or an ID card
  • Have completed an application form
  • Have an interest in learning about other cultures
  • Be willing to take responsibility for their own learning
  • Have taken the Placement test

2.2.3 Availability of all courses is subject to minimum enrolment.  Where the minimum enrolment for a Course is not reached, such course may be cancelled by the School and the School accepts no liability or responsibility for any loss or damage which the Student may incur as a result of such cancellation and the Student hereby accepts same. Notwithstanding, should the course be cancelled, fees paid will be refunded to the applicant. 

2.2.4 Students applying directly are required to make a payment in order to reserve a place on a course offered by the School, prospective Student should contact the school to make a deposit for an available place on their preferred course.

2.2.5. The balance of the payment must then be made by the end of the first week of the course. Failure to do so may lead to the cancellation of the Student’s place.

2.2.6 Non EEA applicants applying for an academic year programme must pay all their fees at least 14 days in advance. Funds should be paid to a separate escrow account set up by a third party financial institution (Flywire Payments Ltd) and will be held in that account  until the student’s visa is approved and a copy of the letter confirming this is sent to Flywire.

The Escrow facility can be accessed at:
► https://www.flywire.com/pay/yourenglish-escrow/

2.2.7 Students who fail to secure a visa and can provide relevant documentation are entitled to a full refund less an administration fee of 100 EUR.

2.3 

Applicants are obliged to inform the School in writing of any medical problems, issues or allergies they may suffer from at the time they apply. The school will endeavour to provide reasonable accommodation to applicants with disabilities. Notwithstanding, the School reserves the right not to allow on the course a student suffering from any illness, medical condition, or mental or physical disability which has not been disclosed.

2.4. Before deciding to study in Ireland, all non-EEA applicants wishing to enrol on an academic year course should read the INIS link below for more information on studying in Ireland:

http://www.inis.gov.ie/en/INIS/Pages/Study

They will be also required to sign a Learner’s agreement on their first day of the course. The copy of the agreement can be found here:

► http://www.yourenglish.ie/sites/default/files/images/Non-EEA_Academic_Year_Student_Agreement.pdf

2.5 Irish law will always take precedence and the School is not permitted to offer advice on visa applications. The School accepts no responsibility or liability for any decisions made by embassies or immigration officials regarding the granting, refusal or extension of visas.  On arrival at the School, all students must present their passports to check they have the appropriate visa and right to study.

3. Class Placement & Induction

3.1 Each student must attend an induction session upon arrival. In the induction session the student will be introduced to key personnel and given information about their course and certification. The student will also be informed of the punctuality policy, attendance policy and other rules of the school. Students will be introduced to the Examinations Officer, receive their study timetable and information about the end-of-course exam.

3.2 The placement of a student in a particular class level will be made by the school on the basis of a written placement test and a short interview. The school’s decision as to assigning the students to an appropriate level of study is final and the Student hereby accepts and acknowledges that:

3.2.1 While the School will use its reasonable endeavours to accommodate the Student in relation to study level, any change to the Student’s study level will be based on formative and summative assessment and at the School’s absolute discretion

3.2.2 The School accepts no responsibility or liability for any loss or damage which the Student may incur as a result of the decision of the School regarding his/her level of study.  The Student hereby accepts and acknowledges same.

3.3 The School confirms that there are no more than 10 students in adult full-time, including academic year classes and no more than 9 students in part-time classes.

4. Assessments and Examinations

4.1 The school will provide ongoing formative and summative assessments throughout all courses. Teachers will incorporate exam preparation elements into their classes and offer guidelines for self-study.

4.1.1 All non EEA academic year students must take an end-of-course exam.

4.1.2 The student will sign an agreement stating that they understand the exam is mandatory and agree that they will sit the exam.

4.2 The examinations officer will inform students of registration closing dates for relevant exams. Students will be requested to send their details to the Examinations Officer in writing (dos @yourenglish.ie) and pay the exam fee to the school at least five days prior to the closing date. The exam fee is not included in the course fee but it is the school procedure to inform prospective students of exam fees prior to booking the academic year programme. 

4.2.1 The school prepares and registers students for the following exams:

  • Elementary General English programme – TIE, Interactive English Language Tests Ltd
  • Intermediate General English programme – Preliminary, Cambridge English
  • Upper-intermediate General English programme – First, Cambridge English
  • Advanced General English programme – Advanced, Cambridge English 

5. Holidays and unscheduled breaks

5.1 The school is closed in the last week of December and in the first week of January (Christmas break) as well as on all public holidays. Please refer to the school timetables for 2018 and 2019 

School timetable 2018:

https://www.yourenglish.ie/sites/default/files/images/School_Calendar_2018.pdf

School timetable 2019:

https://www.yourenglish.ie/sites/default/files/images/School_Calendar_2019.pdf

Part time classes operate on a term basis and there are four terms in the year starting in January, April, July and October. Full time classes operate on an on-going enrolment and students can start their course every Monday. Please note non EEA students applying for an academic year programme must start their programme between the first week of January and mid -October as they need to complete 9 weeks of their classes before Christmas break. Please contact the school for the exact starting dates available before booking your flights. 

5.1.1 There are no classes held on Irish public holidays and.  The School will make all reasonable endeavours to reschedule any affected part-time classes which fall on a bank holiday. There is no refund or rescheduled classes for full-time classes which fall on these days and the Student hereby accepts same. The tuition element constituting at least 375 hours of Academic year programmes will not be affected by public holidays and school holidays. 

5.1.2 There are 9 public holidays in Ireland each year:

  • New Year's Day (1 January)
  • St. Patrick's Day (17 March, if St Patrick’s Day falls on a Saturday or Sunday, the school will be closed the following Monday)
  • Easter Monday (First Monday following Easter Sunday)
  • First Monday in May
  • First Monday in June 
  • First Monday in August
  • Last Monday in October
  • Christmas Day (25 December)
  • St. Stephen's Day (26 December)

5.2 Non-EEA academic year programme students are required to plan holidays in advance. When registering with the INIS they will be asked to present a timetable of their scheduled holidays which cannot be changed at a later date.

5.2.1 Non-EEA academic year programme students have to apply for their holidays before commencing their course.  Holidays cannot be taken for longer than 1/3 of the total weeks of study completed and holidays cannot be frontloaded. As an illustration, students have to attend for at least 9 weeks of their course before they can be granted a holiday of two weeks maximum. They can take another holiday of two weeks maximum when they have attended at least 18 weeks of their course. The remaining 4 weeks of their holidays can only be used after they have completed the entire 25-week course. During their induction session, non EEA academic programme students will receive a timetable of their course with all holiday breaks included in it. This timetable cannot be altered. If their course falls over Christmas, the two weeks of the school Christmas break will be calculated as part of their holidays.

5.3 No unscheduled breaks are permitted except in documented cases of illness, close family bereavement or court appearance. In such cases, the student is required to apply for the unscheduled break in writing to the Director of Studies (dos@yourenglish.ie), clearly state the duration of the required break and submit any relevant documentation. The Director of Studies will advise the student of their decision as soon as possible but no later than 2 days from the date the application was submitted. The student has a right to appeal the decision but they need to do so in writing to the Director of Studies (dos@yourenglish.ie), within three days from the date they received the decision. The school will offer all the support and help they can but the student will still be marked absent for any days missed. 

5.3.1 Students who are sick must e-mail or phone the school to inform them that they cannot attend (this must be done for every day that they will be absent). When the student returns they should present a doctor’s certificate if they have missed more than two days. The student will be still marked absent for the period they did not attend classes due to sickness. However, failure to present a doctor’s certificate for an absence of more than 2 days may result in a disciplinary action taken against them.

5.3.2 All the correspondence and documentation relating to holidays and unscheduled breaks taken by non EEA academic year students will be kept and INIS will be notified.

6. Attendance, punctuality and absenteeism

6.1 The School will make all reasonable endeavours to set and maintain a reasonable timetable. However, timetables are set at the sole discretion of the School and may be subject to change and the Student accepts same.

6.2 There is no obligation on the School to reschedule classes or to organise any additional classes to make up for any classes the Student has missed and the Student accepts same.

6.3 The class teacher is responsible for maintaining the register of students. The attendance is marked at the beginning of each class. Morning sessions are divided into two separate classes (9.15-10.45 and 11am -12.30) and the attendance for each class is marked separately. The class teacher signs the register and records the number of students attending the class. Students may ask to view the register.

6.4 Students are expected to be in class on time, however, there is a 15-minute grace period where students are permitted to enter the class. After the grace period, students may not be permitted to enter the class at the teacher’s discretion.

6.4.1 Student arriving over 15 minutes late will be marked absent for that class and will not attain attendance for that class.

6.4.2 Students leaving class 15 minutes before the end of class or earlier will also be marked absent and cannot attain attendance for that class.

6.4.3 Students who persistently arrive late for their classes may face a disciplinary action. 

6.5 It is the responsibility of the school administrator to input this information on a daily basis into a customized digital spreadsheet which automatically calculates students’ attendance. Therefore, the information is stored in two ways; on a hard copy register and digitally in the school’s spreadsheet.

6.6 The school recommends that all the students attend all scheduled classes. Continued and persistent absence is detrimental to the integrity of the course and the intended learning outcomes.  The required minimum attendance rate is 85%, moreover, Non-EEA academic year students have a statutory requirement to attend at least 85% of their course and the school is obliged to inform INIS regarding students’ attendance on a regular basis. The school reserves the right to take a disciplinary action against a student whose attendance falls below 85%, which may result in expulsion. 

6.7 Students failing to meet the attendance requirement are notified immediately of the situation first by oral warning. If this issue is not addressed by the student in the following two weeks, the school will issue the first written warning informing the student of the actions they should take. If the student’s attendance does not improve in the following two weeks, the school will issue the final warning informing the student of possible expulsion should their attendance not reach the minimum requirement of 85% within the following two week period. If the student’s attendance does not reach the agreed level of attendance within two weeks from the issuance of the final written warning, the student may be expelled. The Director of Studies will issue a letter of expulsion. Once the student receives the letter of expulsion they have a right to appeal the decision in writing to the Director of Studies within 5 working days from the date they received the letter. The appeal will be processed by a panel consisting of the Director of Studies, the Financial Director, one teacher appointed by the Director of Studies and one teacher chosen by the student within the following 5 working days and the student will receive a final decision in writing. The school, under its obligation to the INIS will inform INIS of the expulsion or any other outcome of the appeal process. All correspondence relating to the disciplinary action and expulsion process will be kept on file.  Expelled students are not permitted to apply for readmission to the school and they will not receive any refund of unused fees.

6.8 The School will only issue a completion certificate if attendance and performance has been satisfactory in the School’s opinion.  

7. Equality and Code of Behaviour Policy

7.1 All courses are designed to be progressive and developmental by nature. Therefore, having enrolled students are expected to engage fully in pursuit of the intended learning outcomes

7.2 Students are encouraged to actively participate in any other activities run by the school.

7.3 The school is committed to providing a positive environment in an atmosphere of respect, collaboration, openness and equality on the following grounds:

  • Gender: this means man, woman or transsexual
  • Civil status: includes single, married, separated, divorced, widowed people, civil partners and former civil partners
  • Family status: this refers to the parent of a person under 18 years or the resident primary carer or parent of a person with a disability
  • Sexual orientation: includes homosexual, bisexual and heterosexual
  • Religion: means religious belief, background, outlook or none
  • Age.
  • Disability: includes people with physical, intellectual, learning, cognitive or emotional disabilities and a range of medical conditions
  • Race: includes race, skin colour, nationality or ethnic origin
  • Membership of the Traveller community.

7.5 Instances of bullying, discrimination harassment and victimisation are unacceptable.

7.6 The school operates zero tolerance to aggression. This includes both physical and verbal acts of aggression.

8. Health and Safety Policy 

8.1 The school’s policy is to provide and maintain safe and healthy conditions, equipment and systems of work for all students, and to provide such information, training and supervision as they need for that purpose.

8.1.1 Students also accept responsibility for the health and safety of other people who may be affected by their actions. In that regard:

8.1.2 Students are expected to take reasonable care to ensure the health and safety of themselves and others.

8.1.3 Students are not permitted to drink alcohol, smoke cigarettes or take any intoxicating substances. on the school premises. They are also not allowed to attend classes if they under influence of alcohol or intoxicating substances

8.2 Students are liable for any damage caused by them and payment for such damage must be made immediately.

8.3 As part of their service, the school offers students pastoral care. Students are welcome to ask Director of Studies and Welfare Officer for advice and assistance with opening a bank account, finding accommodation, applying for PPS number and other aspect of moving to Ireland. This service is offered within the school working hours. The school also operates an emergency contact number which students can use in case of emergency (also outside the school working hours). The number is 00353 851581428. The person who is responsible for answering the emergency calls is available to take calls at all times and if not, they must hand over the phone to another member of staff.

9. Payment methods

9.1. The School accepts payments of the course, accommodation and other fees by bank transfer, credit or debit card, PayPal and Irish cheque. 

9.2. All transfer fees must be paid by the Student.

9.3. When PayPal or credit/debit card is selected as the form of payment, the School will pass on to the student the handling fees charged by the money transfer provider (currently with PayPal, the charge varies between 3.4% and 4.9% + 35c, depending on country of origin) and the Student hereby accepts same.

9.4. The School’s bank details are as follows:

  • Account Name: Your English Language School
  • Account No.: 54173337
  • Sort code: 90-00-84
  • Bank: Bank of Ireland
  • Branch: St Stephens Green
  • Foreign bank transfers:
  • IBAN: IE65BOFI90008454173337
  • BIC: BOFIIE2D

9.5 Non EEA applicants applying for an academic year programme must pay all their fees to a separate account (Escrow) set up by a third party financial institution (Flywire Payments Ltd)

The Escrow facility can be accessed at:

► https://www.flywire.com/pay/yourenglish-escrow/

9.6 The school always issues receipts for any payments made to school irrespective of the method of payment. 

10.  Fees, Cancellations & Refund Policy

10.1 The school reserves the right to cancel any part-time course on the grounds of insufficient number of bookings. In such a case all candidates who have paid the fee will receive a full refund.

10.2 Cancellations by students of a part-time course made no later than by the end of the first week of classes will result in a refund of paid fees less an administration fee of 55EUR. No later cancellations can be subject to a refund.

10.3 The School is under no obligation to refund any tuition fees on the basis of Student’s absence, irrespective of reasons for the absence.

10.4 Cancellations made by students of full-time classes before the commencement of the course will be subject to a refund of the paid fees less an administration fee of 100EUR. No later cancellations can be subject to a refund.

10.5 Students who fail to secure a visa and can provide relevant documentation are entitled to a full refund less an administration fee of 100 EUR via the aforementioned escrow account.

10.6 Cancellation by a Student must be in writing by way of an email to info@yourenglish.ie.

10.7 No refund of tuition fees will be given if a full time student has commenced their course and is dissatisfied with the allocated level of study

10.8 The course fees include tuition, a set of course materials and a certificate of course completion. Unless stated otherwise, the school provides class copies of the textbook which are to be used by students in class only and not taken home. Students are allowed to rent a textbook from the school library and take it home subject to a relevant rental deposit (20-35EUR) The rental deposit is fully refundable once the book is returned in unchanged condition.

10.9 Course fees are listed on the school’s website and are subject to change without any notice. With the exception of academic year programmes, once a booking has been made and deposit paid for a particular course, the student is required to pay the balance of the fees displayed at the time of booking, irrespective of the current fee displayed on the website.

10.10 In the event of a teacher not arriving in class due to illness, accident or other unforeseen circumstances the School will do its utmost to find a replacement teacher and in the event that this is not possible the particular class or lesson will be rescheduled to a different time or day and all involved students will be notified in advance.

10.11 Students enrolled on courses with a duration of three months or longer are entitled to a refund in the event of the school becoming insolvent. This is provided through Learner Protection Insurance underwritten by O'Driscoll O'Neil. This refund applies only to the unspent course fees and does not include medical cover and final exam fees.

10.12 Cancellation of the accommodation booking made no later than 2 weeks before the check in date are subject to the full refund of paid fees less 100EUR. No later cancellations can be subject to a refund.

10.13 Cancellation of the airport transfer booking made no later than 2 days before the airport transfer date are subject to the full refund less 20EUR. No later cancellations can be subject to a refund.

10.14 All the refunds will be processed within 10 working days from the date the refund has been requested provided the student has submitted the following information required to process a bank transfer:

  • Name of the account holder
  • Address of the account holder
  • IBAN
  • BIC
  • Bank name and branch address

10.15 The person responsible for processing refunds is Tomasz Smalec who can be contacted at info@yourenglish.ie or 00353 862289897 

11. Health and Health Insurance

11.1 Your English Language school works with several providers to ensure the best value for money when offering the health insurance to students.

11.2 The health insurance covers medical expenses following illness requiring hospitalisation or following an accident, an injury resulting in death or disablement as well as personal liability in case of causing an unintentional bodily injury

11.3 Non-EEA academic year students are required to have health insurance cover for the full period of their course. This can be arranged through the school. The current cost of the 8-month policy (corresponding with the length of a single academic year based permission to stay in Ireland) is EUR 80, including EUR 15 handling fee. 

11.4 The cover is available for any period of between 1 and 52 weeks and as of now it is underwritten by one of two providers: Chubb European Group Limited or ETI - International Travel Protection, the United Kingdom branch of Europäische Reiseversicherung (ERV) A.G., an Ergo Group Company. The underwriters and their agents offer 24 / 7 / 365 support for claims or queries.

11.5 Students must arrange their own insurance against all costs, expenses and claims that might arise due to accident, illness, loss of baggage, personal effects or money.

11.6 Any student who participates in any sport whether arranged by the School or otherwise which involves a risk to their health or safety or a risk of personal injury does so at their own risk and acknowledges that they will not have any claim against the School for any personal injury, loss or damage arising from their involvement in such activity.  Any student under the age of eighteen years must have a Waiver signed by their parent or guardian before they participate in any such activity.

11.7 Each Student is responsible for all of his/her medical bills as and when they arise. The School accepts no responsibility or liability for any medical costs incurred by Students or any loss or damage to the Student flowing from any such medical costs and the Student hereby accepts same.

11.8 EU citizens holding a European Health Insurance Card are entitled to basic medical care in Ireland. However, we strongly advise all our Students to take out a travel and health insurance for the duration of their stay in Ireland and the School does not accept any responsibility or liability for any damage or loss which the Student may suffer or incur as a result of not taking out such insurance and the Student accepts same. 

12. Photos & Footage

Photographs and video footage taken by the school during the classes and social activities organized by the school can be used on the school’s website, printed promotional materials and social networks for the purpose of the school’s promotion and teachers' training unless the student specifically objects and withdraws their consent to same in writing. Students will not be paid for the time involved in the taking of such photographs or video footage and will assign to the School any rights to royalties they may have arising from taking of these photographs or video footage. The copyright to all photographs and video footage belongs to the School.

13. Accommodation

13.1. The school acts only as an intermediary between its students and host families or other accommodation providers. Unless and to the extent caused by the school’s negligence, the School cannot be held responsible for any incident which may happen during the student’s stay with the host family. The School will, however, endeavour to defend the student’s interests in the event of breach of contract on the part of the host family or any other accommodation provider

13.2. A week stay with a host family starts on Sunday and finishes on the following Sunday. Other arrangements may be offered at school discretion and might be subject to additional fees.

13.3. An accommodation booking fee must be paid in advance by the Student in order to book accommodation.  The booking fee is non-refundable. The accommodation fees must be paid in full two weeks prior to arrival.

13.4. All host family houses are located on a Dublin public transport route with a direct connection to the city centre and the School.

13.5. Accommodation is not owned by the School the individual providers may change their own terms and conditions at any time without notice. The Host Families accommodation service is designed to support our Students during their stay.

13.6. Any request by a Student to change Accommodation after arrival will be dealt with at the School’s discretion and subject to availability.  The School will make all reasonable endeavours to address any issues the Student may have with a host family but same will be dealt with on a case-by-case basis and the School accepts no responsibility or liability for same.

14. Airport transfers

14.1. Airport transfers are included with some courses. Where an airport transfer is not included with a course it may be booked as an additional item subject to availability.

14.2. Airport transfer on arrival must be booked and paid for at least five days prior to arrival.

14.3. The School must be advised in writing of the date and time of arrival as well as flight number as soon as possible and in any event not later than 48 hours prior to the arrival of the student.  Should the Student not inform the School of same, the School accepts no responsibility or liability for such Airport Transfer being late as a result.

14.4. Where flights are delayed and or cancelled, the school should be informed immediately to allow us to reschedule transfers.  Where we are unable to reschedule transfers due to lack of notice, students will be required to arrange and pay for taxi transport to their host family.

14.5. Standard airport transfer fees, as listed on the School’s website, apply for arrivals and departures between 8AM and 11PM Irish Time. Airport transfers outside these times can be arranged but additional fees might apply.

15. Events outside the School’s control

15.1. The School will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations in relation to the Student’s Course or Accommodation that is caused by events outside the School’s reasonable control (Force Majeure Event)

15.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond the School’s reasonable control and includes, in particular (without limitation), the following:

15.2.1. Strikes or labour disputes;

15.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whher declared or not) or threat or preparation for war; or

15.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or

15.2.4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

15.2.5. Impossibility of the use of public or private telecommunications networks.

16. Liability

The School will not be held responsible or liable for loss, damage or injury to persons or property.

17. Grievance  Procedure

17.1 Students have a right to complain. A system is in place in the School to deal with complaints. The complaints process is defined by the three stages outlined below.

17.2 Stage one:

Firstly, the issue will be informally addressed with the relevant individual(s) and an attempt to resolve the situation will be made. Should this prove unsuccessful, complainants may progress to the second stage.

17.3 Stage two:

The student should request and complete a complaint form, ensuring to provide full details of the nature of the complaint. They should return the enclosed form along with any relevant documents, addressed to the Director of Studies. Once the complaint has been received, it will be reviewed by the Director of Studies and responded to within seven working days. Where appropriate the Director of Studies will provide a full explanation of any relevant errors and details of any remedial action taken.

17.4 Stage three:

After stage two has been completed, the school will consider the matter resolved. If the complainant remains dissatisfied, the school will advise the complainant to bring the matter to the attention of the relevant statutory authority. Contact details for relevant authority will be provided.

17.5 All complaints will be dealt with confidentiality.

17.6 The complainant will be treated impartially and the fact they have made a complaint will not affect the quality of the service they receive from Your English Language School. 

18. Disciplinary Action and Expulsion policy

18.1 The School endeavours to resolve any conflict or issue that arises in a timely manner by means of positive informal communication with all parties involved. However, in cases when this does not bring a resolution or if there is a serious breach of the school policies, the disciplinary procedure mey be initiated.

18.2 If a student breaches any of the school policies or any other rules outlined in the student handbook, the following disciplinary procedure may be operated:

18.2.1 Stage one

A verbal warning will be issued to the student by the Director of Studies.

18.2.2 Stage two

If the student continues to breach a particular policy or rule, a first written warning will be issued to the student by the Director of Studies.

18.2.3 Stage three

If the student continues to breach a particular policy or rule, a final warning is issued.The student is also informed that if his/her behaviour does not change within agreed period of time, they may be expelled.

18.2.4 Stage four

If the student continues to breach a particular policy or rule and the behaviour has not improved within the agreed period of time , the Director of Studies may issue an expulsion letter and the Student may be removed from the school register. If the expelled student is a non-EEA academic year student, INIS will be informed of this decision immediately.

18.3 In extreme circumstances, where a student’s behaviour poses a threat to themselves, other students or members of staff, they may be suspended or expelled with the immediate effect.

18.4 Once the student receives the letter of expulsion they have a right to appeal the decision.in writing to the Director of Studies within 5 working days from the date they received the letter. The appeal will be processed by a panel consisting of the Director of Studies, the Financial Director, one teacher appointed by the Director of Studies and one teacher chosen by the student. It will be processed within the following 5 working days and the student will receive a final decision in writing.

19. Governing Law

The above school terms, conditions and policies shall be governed by Irish Law and do not affect a Student’s statutory rights under Irish Law.

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